frequently asked questions
1. How can I place an order on the website?
Browse products, add what you like to your cart, and follow the checkout steps to complete your order securely.
2. What payment options are available?
You can pay using credit/debit cards, UPI, net banking, or popular digital wallets. All payments are secure.
3. Can I change my shipping address after placing an order?
Contact our customer service within 24 hours to update your shipping address before the order is shipped.
4. What is your return, refund, and replacement policy?
We accept returns or replacements for damaged, wrong, or missing items. Product must be unused and reported within 48 hours. Refunds take 7–15 days; shipping charges are non-refundable.
5. Can I cancel my order?
You can cancel only before the order is shipped. Prepaid orders refused on delivery will be refunded after receiving the package back.
6. How can I track my order?
Once shipped, you’ll get a tracking link via email or SMS to follow your order.
7. Do you offer international shipping?
Currently, we ship only within India. For updates, contact hello@belliora.in.
8. Are your products cruelty-free?
Yes, none of our perfumes or products are tested on animals.
9. Is the fragrance long-lasting?
Yes, our perfumes are designed to last throughout the day.
10. Are your perfumes safe for daily use?
Yes, made with natural and safe ingredients suitable for daily wear.
11. Are your products made in India?
Yes, all products are proudly made in India.
12. How do you protect my personal information?
We collect only necessary data, process payments securely, and follow Indian data protection laws.
